Delivery & Returns

Free UK shipping on all CREATE bikes.

Fast shipping to Europe from only £50

All orders placed will be processed on the day ready for dispatch the following day.

All bikes are shipped via DHL. UK deliveries take 2 days (but can take up to 3-5 days) and around Europe 7-10 days.

For those within the UK we offer Saturday delivery but it will cost a bit extra. Get in touch with us if you are interested in Saturday delivery.

Shipping costs:

Please note the prices below are for 1 Bike only. If you are ordering 2 or more bikes the cost will be the same as 1 bike multiplied by however many bikes you have ordered e.g 1 bike to Germany = £50 , 2 bikes to Germany is  2 x £50 =£100, 3 bikes to Germany = £150 and so on.

• UK - Free
• Ireland - £20
• Germany - £50
• Spain - £50
• France - £50
• Italy - £50
• Denmark - £50
• Holland - £50
• Austria - £75
• Sweden - £75
• Switzerland - £75
• Norway - £75
• Finland - £75
• USA - £120

Anywhere else not mentioned please contact us.

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. 

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Fixed Gear Frenzy will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Fixed Gear Frenzy shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Fixed Gear Frenzy shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Fixed Gear Frenzy then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address: Please contact us first.

Fixed Gear Frenzy

(Fellia Ltd)

Ponders End Industrial Estate
Unit 12, East Duck Lees Lane,
Enfield, Middx EN3 7SP
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Fixed Gear Frenzy website, or by emailing us sales@fixedgearfrenzy.co.uk .